Working with us
A planned launch and support that stays close.
Launching new software in a care service has to be safe and calm. We plan each launch with you and stay involved afterwards.
Implementation
Plan
Agree the launch date, the order of teams and the fallback plan.
Migrate
Bring data across from your current systems and check it with you.
Train
Role based training for managers, coordinators, office staff and carers.
Go live
A supported go live with extra help on hand in the first weeks.
Support
- A named point of contact
- Help by email
- Planned updates with release notes
- Regular review meetings
Support hours
Our support team is available Monday to Friday, 9am to 5:30pm. We aim to reply to enquiries within one working day. Support arrangements are set out in each agreement.